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Frequently asked questions
How long does it take to get a reply?
We aim to respond as quickly as possible. Response times can vary depending on how busy support is, but most requests are answered within the same day. If your issue is urgent (for example, an order or delivery question), mention that in your message and include your order details so we can prioritize correctly.
What information should I include in my message?
To speed things up, include: your email address (the one used on your account), your order number (if you have one), the CS2 skin name, and a short description of what happened. If it’s a payment issue, tell us the payment method used (credit card) and the approximate time of the attempt. Screenshots can help, but never send full card numbers or sensitive personal data.
I haven’t received my skins yet — what should I do?
First, check your order status on your account page and refresh your Steam trade notifications (if applicable). Delivery can take a few minutes depending on network and Steam availability. If it still hasn’t arrived, contact support via email or the contact form with your order number and the item name(s). We’ll verify the transaction and help you get it resolved.
My payment didn’t go through — can you help?
Yes. Payments are made via credit cards, and sometimes a bank may decline a transaction for security reasons or require additional verification. If you see an error, try again later or use another card if possible. If the problem continues, contact us with the time of the attempt and the error message you received (if any). Don’t include full card details—only the last 4 digits if requested by support.
Can I change or cancel my order?
If you placed an order by mistake, reach out immediately via the contact form or email with your order number and request. If the order hasn’t been processed yet, we’ll do our best to help. If delivery has already started or completed, options may be limited, but support will review your case and explain what can be done.
Do you offer help with account or login issues?
Absolutely. If you’re having trouble signing in, accessing your account, or confirming your details, contact support with the email linked to your account and a description of the issue. We’ll guide you through the steps to regain access. For any further questions, you can always contact us via email or the contact form on this page.