Effective Date: April 14, 2026

Company Name: KAGNIGUS LIMITED

Website: reloadskins.com

1. General Policy

At reloadskins.com, we specialize in the sale of digital in-game items, specifically Counter-Strike 2 (CS2) skins. Due to the nature of digital goods, all sales are generally considered final once the item has been successfully delivered.

However, we understand that issues may occasionally arise, and we provide a limited return and refund policy under specific conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • The purchased skin was not delivered to your Steam account

  • You received a different item than the one you ordered

In such cases, you must contact us within 7 days from the date of purchase.

Requests submitted after this period may not be eligible for review or resolution.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The item was successfully delivered and accepted

  • Incorrect Steam account details were provided by the user

  • The user failed to accept the trade offer within the required time

  • Issues caused by Steam restrictions, bans, or account limitations

  • Change of mind after purchase

  • Lack of understanding of the product before purchase

We strongly encourage users to carefully review all product details and ensure account readiness before completing a purchase.

4. Refund Process

To request a refund, you must:

  1. Contact our support team via email

  2. Provide your order details, including:

    • Order ID

    • Description of the issue

    • Relevant screenshots (if applicable)

Our team will review your request and may request additional information to verify the issue.

5. Resolution

If your refund request is approved:

  • A refund will be issued to the original payment method (credit card)

  • Processing times may vary depending on your payment provider

If the issue can be resolved by re-delivering the correct item, we may offer this option instead of a refund.

6. Contact & Support

For all refund requests or any issues related to your order, please contact us at:

privacy@reloadskins.com

You may also use the contact form available on our website for general support inquiries.

7. Final Provisions

We reserve the right to:

  • Refuse refund requests that do not meet the conditions outlined in this policy

  • Investigate and take action against abusive or fraudulent claims

This Return Policy is designed to ensure fairness for both our customers and our business while maintaining the integrity of digital transactions.