Effective Date: April 14, 2026

Last Updated: July 28, 2026

Company Name: KAGNIGUS LIMITED

Registered Address: 77 Camden Street Lower, Co. Dublin, Dublin, D02 XE80, Ireland

Website: reloadskins.com

1. Introduction

KAGNIGUS LIMITED (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you access and use reloadskins.com.

We operate in the digital goods sector, specifically offering Counter-Strike 2 (CS2) skins for purchase. As part of providing our services, we process certain personal data in a lawful, transparent, and secure manner.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Information We Collect

We collect information necessary to provide our services, ensure secure transactions, and improve user experience.

2.1 Personal Information

When you interact with our website or place an order, we may collect:

  • Your full name for identification and billing purposes

  • Your email address for communication, order confirmations, and support

  • Billing-related information required to process payments

  • Country or region data for compliance and fraud prevention

This data is essential for fulfilling contractual obligations and ensuring smooth service delivery.

2.2 Account & Technical Data

We automatically collect certain technical and account-related information, including:

  • Steam account details required strictly for the delivery of purchased skins

  • IP address and approximate geographic location

  • Browser type, operating system, and device identifiers

  • Website interaction data such as pages visited, session duration, and navigation behavior

This information helps us maintain platform security, detect suspicious activity, and improve overall performance.

2.3 Transaction Data

We collect and store information related to your purchases, including:

  • Order details and purchased items

  • Payment confirmations and transaction status

  • Delivery status of digital goods

This allows us to provide customer support, resolve disputes, and maintain accurate records.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and complete your orders efficiently

  • To deliver purchased Counter-Strike 2 skins to your account

  • To verify payments and prevent fraudulent transactions

  • To communicate important updates regarding your orders or account

  • To improve website functionality, usability, and performance

  • To comply with applicable legal and regulatory requirements

We only use your data when there is a lawful basis to do so, such as fulfilling a contract or complying with legal obligations.

4. Payments & Security

All payments on reloadskins.com are processed via credit cards using secure and encrypted payment systems.

We do not store full credit card details on our servers. Payment data is handled by certified payment providers that comply with industry security standards.

We implement appropriate technical and organizational safeguards, including:

  • SSL encryption

  • Secure server infrastructure

  • Fraud detection mechanisms

  • Access control and data minimization

These measures are designed to protect your personal data from unauthorized access, misuse, or disclosure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and ensure the proper functioning of our website.

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions.

5.2 Types of Cookies We Use

We may use the following types of cookies:

  • Essential Cookies

    Required for core website functionality, including navigation, secure access, and checkout processes.

  • Performance Cookies

    Help us understand how users interact with the website by collecting anonymous usage data, allowing us to improve performance and usability.

  • Functional Cookies

    Enable enhanced functionality and personalization, such as remembering your preferences.

  • Security Cookies

    Used to detect fraud, prevent abuse, and protect user accounts.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • Block or delete cookies

  • Receive notifications before cookies are stored

  • Disable certain types of tracking

Please note that disabling cookies may affect the functionality of the website and limit your ability to use certain features.

You can also review and change the cookie categories you have consented to at any time using the cookie settings button on our website. See section 8.1 for the full withdrawal-of-consent procedure.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties.

We may share your information only in limited circumstances:

  • With payment processors to complete transactions

  • With trusted service providers supporting website operations

  • When required by law, regulation, or legal process

All third parties we work with are required to maintain appropriate data protection standards.

6.1 International Transfers – Transfers Outside the EEA

We are established in Ireland and store and process personal data primarily within the European Economic Area (EEA).

Some of the service providers we rely on — for example payment providers, analytics providers, and IT or hosting providers — may process personal data outside the EEA, including in third countries such as the United States. Where personal data is transferred to a third country or an international organisation outside the EEA, we ensure that an appropriate safeguard recognised under Chapter V of the General Data Protection Regulation (GDPR) is in place. This means the transfer is made on the basis of one of the following:

  • an adequacy decision of the European Commission in respect of the destination country; or

  • Standard Contractual Clauses (SCCs) approved by the European Commission, together with any supplementary measures required; or

  • another lawful transfer mechanism or derogation permitted under the GDPR.

You may request further information about the safeguards applied to a specific transfer, or a copy of the relevant documentation, by contacting us at privacy@reloadskins.com.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.

Retention periods may depend on:

  • Legal and regulatory requirements

  • Accounting and reporting obligations

  • The need to resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the following rights:

  • The right to access your personal data

  • The right to request correction of inaccurate or incomplete data

  • The right to request deletion of your data

  • The right to restrict or object to certain processing activities

  • The right to request data portability

8.1 Withdrawing Consent and Objecting to Processing

Where we process your personal data on the basis of your consent — for example non-essential cookies, analytics, or marketing communications — you may withdraw that consent at any time, free of charge. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

You can withdraw your consent or object to processing as follows:

  • Cookies and tracking: open the cookie settings button available on every page of our website, switch off any category you no longer wish to allow, and save your choices. You can also block or delete cookies in your browser settings.

  • Marketing emails: click the unsubscribe link in any marketing message, or email us at privacy@reloadskins.com.

  • All other processing: send a request to privacy@reloadskins.com, or use the contact form on our website, stating which processing you wish to withdraw from or object to and the email address linked to your account.

We will action your request and confirm the outcome to you within 30 calendar days of receiving it. We may ask you to verify your identity before we act on a request. Please note that we may need to continue processing certain data where we have a legal obligation or another lawful basis to do so — for example to keep records of completed transactions for accounting and anti-fraud purposes — and we will explain this to you where it applies.

8.2 How to Complain About Our Handling of Your Data

If you are unhappy with how we have processed your personal data or handled a request, you can make a complaint to us. We log every complaint we receive, acknowledge it within 5 business days, and aim to provide a full response within 30 calendar days. The full procedure, including what information to provide and what we record, is set out in our Complaints Policy.

To make a data protection complaint, contact us at privacy@reloadskins.com or use the contact form on our website.

You also have the right to lodge a complaint with a data protection supervisory authority. In Ireland this is the Data Protection Commission (DPC), www.dataprotection.ie. You may also complain to the supervisory authority in your country of residence.

To exercise your rights, please contact us using the details below.

9. Data Security

We take data protection seriously and implement strong security measures to safeguard your information.

These include:

  • Encryption of sensitive data

  • Secure data storage systems

  • Regular monitoring and security audits

  • Restricted access to personal data

While we strive to protect your data, no online system can guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

Users are encouraged to review the privacy policies of any third-party services they access.

11. Children’s Privacy

Our services are intended for individuals aged 18 and older.

We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take appropriate steps to delete it promptly.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be published on this page with an updated effective date. Continued use of the website after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

privacy@reloadskins.com

Alternatively, you can use the contact form available on our website.

If you wish to make a complaint, please see our Complaints Policy, which explains how complaints are logged, investigated, and resolved.